FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-10 days production time for your order to ship out. Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 10 business days please email us at support@kinshipkeepsakes4u.com

Can I cancel my order?
You have 4 hours after you place your order to cancel it. If 4 hours have passed, we may not be able to complete your cancellation request.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help. Please send us an email to support@kinshipkeepsakes4u.com and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.